COVID-19 Alert Level 3 and Level 2 Update

Our stores within the greater Auckland region are closed to walk-in customers under Alert Level 3 conditions, but they remain open for contactless pick-up and delivery. Please call your local store or ITM rep to order and for further information on your collection or delivery options.

Contact Tracing

We will continue to gather contact tracing information as required under Level 3 and Level 2 conditions, so please ensure you make yourself known to staff on arrival. 

All of our ITM stores will be displaying their unique COVID-19 Tracer App QR code as per the Government’s requirements. Please download the COVID-19 Tracer App to aid in the Government’s efforts of contact tracing to minimise spread of the virus. If you do not have a phone capable of downloading or using this app please ask our staff to sign in using our physical contact tracing registry.

Keep a safe distance

Please remember, all staff and customers are be required to practice safe physical distancing of 2m+.

  • In Auckland, please remain in your vehicle when collecting items. Our staff will assist and provide further information. 
  • For deliveries to your building sites, as always, our drivers will be respectful of the rules on your site, so please make them aware of these on arrival.
  • Outside of Auckland, our showrooms are open to all customers with physical distancing of 2m required. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time so please bear with us and our staff will let you know when you are able to enter.

Not feeling 100%?

If you are feeling unwell or showing symptoms of the below please don’t come into store. Stay home and consult your GP or Healthline on 0800 3585453.

  • Fever
  • Cough
  • Shortness of breath
  • Sneezing or a runny nose.

Thank you for supporting your local ITM and doing your part to keep New Zealand healthy and safe. We look forward to seeing your in our stores again soon.

Further Information

We're working hard to ensure safe environments for you and all our staff across our 94 ITM stores. If you have any questions please contact your local ITM or ITM rep. 

For more information on what each Alert Level entails please click here

Please also follow us on Facebook for updates here:


Kind Regards, 

The Team at ITM